Last Updated: April 7, 2025

Effective Date: April 7, 2025

Version Number: SL-InchTime-ToU-202504

1. Introduction and Acceptance

Welcome, and thank you for using the photo management and related services (collectively, the “Services”) provided by Snowline LLC and its affiliates (“Snowline,” “we,” “us,” or “our”). These Terms of Use (“Agreement”) constitute a legally binding agreement between you (the “User” or “you”) and Snowline. By clicking “Agree,” “Next,” or by otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy.

If you do not agree to any provision of this Agreement, please stop using our Product and Services immediately.

Our Services are intended primarily for adults. If you lack full legal capacity (e.g., because you are a minor), you should review this Agreement with a legal guardian. Your guardian should supervise your use of our Services. Guardians may contact us at service@snowline.ai with any questions.

2. Scope of the Agreement

This Agreement is entered into by and between Snowline LLC and its affiliates and any user of our Services, whether registered or unregistered. By choosing to use our app, you agree to be bound by this Agreement. We may from time to time revise or update this Agreement. If any material changes occur, we will notify you via prominent notice (e.g., within the application). Your continued use of our Services after such updates become effective constitutes acceptance of the revised Agreement.

3. Description of the Product and Services

Our Product, currently known as “One Inch of Time,” is an intelligent photo management and retrieval tool that offers (among other features):

  • Natural language photo/video search;
  • Text recognition and tagging;
  • AI-powered enhancements and multi-modal interactions; and
  • Automatic content organization (tags, keywords, timelines).

These functions enable you to quickly locate specific memories or work files, improving efficiency. As we develop new features or optimize existing ones, we will update and maintain the Service as needed.

4. Account Registration and Management

4.1 Registration Methods

You may register an account via an email address, mobile number, Apple Sign-in, or other supported login methods. You agree to provide accurate information and keep it updated.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted under your account is presumed to be authorized by you, and you assume responsibility for it. If you suspect unauthorized use of your account, please notify us immediately.

4.3 Account Closure

You may cancel your account at any time via the in-app cancellation flow or by emailing service@snowline.ai. Once canceled, your data will be deleted (unless otherwise required by law or for legitimate business purposes).

5. Your Rights and Obligations

  • Compliance with Laws and Policies
    You agree to comply with all applicable laws, regulations, and this Agreement when using our Services.

  • Use by Minors
    If you are a minor, you should only use the Services under the supervision of your legal guardian. We reserve the right to impose reasonable restrictions on minors’ use of the Services.

  • Data Export
    Where feasible, we endeavor to provide data-export functionality so you can retain your data when discontinuing our Services. We will continue to improve and expand export options over time.

6. Our Rights and Obligations

  • We strive to keep the Product running smoothly and to continuously improve it. However, we are not liable for interruptions or losses caused by circumstances beyond our control (e.g., natural disasters, system maintenance, network failures, etc.).
  • We will respond promptly to user inquiries regarding account issues or technical questions.

7. Intellectual Property

Snowline owns or is licensed to use all intellectual property rights relating to the Product, including but not limited to copyrights, trademarks, patents, trade secrets, and design elements. We grant you a revocable, non-exclusive, non-transferable, non-commercial license to use the Product. You may not:

  • Remove or alter any copyright, trademark, or other proprietary notices;
  • Copy, distribute, modify, reverse-engineer, or create derivative works of any part of the Product without our explicit written permission.

8. Modification and Termination of Services

8.1 Right to Amend

We reserve the right to modify or update this Agreement at any time. If the Agreement is revised, we will post the new terms in the Product. Continued use indicates acceptance of the revised terms.

8.2 Termination

This Agreement remains effective unless terminated by you or us. Upon termination, your license to use the Services terminates, and your data may be deleted. We assume no liability for the deletion of your data after termination.

9. Disclaimer and Limitation of Liability

  • We take commercially reasonable measures to ensure the security and functionality of the Product. However, you acknowledge that complete security cannot be guaranteed in an online environment.
  • We are not liable for damages resulting from:
    1. Force majeure events (e.g., floods, earthquakes, pandemics, wars, governmental actions, etc.);
    2. Issues caused by third-party software, hardware, or malicious attacks;
    3. Events outside our reasonable control.
  • In no event will Snowline be liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits or data, even if advised of the possibility of such damages.

10. Personal Information Protection

We value your privacy and take measures to protect your personal information as described in this Agreement and our Privacy Policy. Please review both documents to understand our data collection, usage, and protection practices. Below is a summary of how we handle personal information:

10.1 Collection of Information

  • Information You Provide
    We collect personal information when you create an account, contact us (such as through customer support), make payments or subscriptions (via our third-party payment processors), or otherwise choose to share information with us. This may include your name, email address, and any other information you choose to provide.
  • Device and Usage Information
    We may automatically collect certain information about your device and usage of the Services, such as your IP address, device identifiers, browser type, operating system version, network or Internet service provider, time stamps, logs of Service usage, and error reports. This information helps us understand how our Services are being used, diagnose performance issues, and improve our offerings.
  • Cookies and Similar Technologies
    We may use cookies or similar tracking technologies to help operate and personalize the Services, remember your preferences, and gather analytics. You can manage or block cookies through your browser settings, though this may affect certain features of the Services.
  • Approximate Location
    We may infer approximate location from your IP address for analytics or localization (e.g., language settings). We do not continuously track or store your precise geolocation without your consent.

10.2 Use of Your Information

We use the information we collect for various purposes, including:

  1. Providing and Improving the Services: To operate, maintain, and enhance our Product and features, as well as to personalize user experience.
  2. Analytics: To understand how users engage with the Services, develop new features, and optimize performance.
  3. Communications: To send you updates, respond to your inquiries, provide customer support, or notify you of changes to our Services.
  4. Transactions: To process payments, subscriptions, or other transactions.
  5. Security and Fraud Prevention: To protect our users, detect fraudulent activity, troubleshoot potential issues, and maintain overall system integrity.
  6. Legal and Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests; to enforce this Agreement; or to protect our rights or the rights of others.

10.3 Storage of Data (Local and/or Cloud)

  • Local Storage
    By default, your photos, screenshots, videos, and similar content remain on your device or in the external cloud service you have configured (e.g., iCloud, Google Drive). Our Service primarily analyzes data locally unless specific features (e.g., multi-modal AI conversations) require server-based processing.
  • Third-Party Integrations
    Some functionalities (like AI-based language or image recognition) may involve third-party services or APIs. Where feasible, we will avoid transmitting personal data; if transmission is necessary (e.g., AI-based text analysis), we strive to de-identify data so it cannot be traced back to you.
  • Retention
    We keep your personal information only for as long as needed to fulfill the purposes for which it was collected or as required by law.

10.4 Sharing Your Information

We may share your information with:

  1. Service Providers: We engage third-party vendors to assist in providing certain functionalities (e.g., payment processing, analytics, or AI-based features). These providers may have access to your data only as needed to perform their functions and are prohibited from using it for other purposes.
  2. Legal Requirements: We may disclose information when required by law, court order, or other governmental authority, or if such disclosure is necessary to protect our rights, your safety, or the safety of others.
  3. Business Transfers: In the event of a merger, acquisition, or other corporate restructuring, your information may be transferred as part of that deal, subject to standard confidentiality arrangements.

10.5 Protection of Minors’ Information

Our Services are primarily intended for adults. If you are a minor, please use our Services only with the supervision of a legal guardian. If we learn that a minor has provided personal data without appropriate consent, we will delete it promptly. We may impose additional reasonable restrictions or measures to protect minors’ data based on applicable laws and regulations.

10.6 Your Rights and Choices

  • Access, Correction, Deletion: Where required by law, you may have the right to request access to, correction of, or deletion of the personal information we hold about you.
  • Opt-Out: You can opt out of certain data collection (e.g., cookies, targeted marketing) through your device/browser settings or by contacting us directly.
  • Account Closure: If you choose to close your account, we will delete or de-identify your personal data, unless we are required to keep it for legal or legitimate business reasons.

10.7 Contact Information

If you have questions about our privacy practices, please review our Privacy Policy or contact us at service@snowline.ai.

11. Feedback and Complaints

If you have any concerns, complaints, or suggestions regarding our Services, please contact us at service@snowline.ai. We will investigate and address your concerns within fifteen (15) business days.

12. Governing Law and Dispute Resolution

This Agreement and any disputes arising from it shall be governed by and construed in accordance with the applicable laws of your jurisdiction. In the event of a dispute, both parties shall first attempt to resolve it amicably. If an amicable resolution is not possible, the dispute may be submitted to a court of competent jurisdiction.